If you need to cancel or update an order, please contact us immediately at firstname.lastname@example.org, and we will see what we can do. Updates are dependent on which stage of fulfillment the order is in and unless the order is a preorder, we likely cannot make any changes. Once an order has been successfully placed and moves to processing, changes can no longer be made as the order is being packed and prepared for shipment.
Orders generally ship within 3-4 business days after the date they were placed.
Easy! To view all available methods of shipping for your order, please use the Shipping Rate Calculator by adding items to your cart, clicking Checkout and then enter your destination country and zip, and you will find all available shipping methods and costs for your order.
Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse. We are fans like you, so we keep these costs as low as possible.
Promo Depot provides a secure website for order processing. We use Secure Socket Layer (SSL) with 256-bit token encryption technology certified for the exchange of payment information. You can verify by checking out the little padlock icon in the corner of your browser. This means you can safely enter your entire credit card number when prompted by our online purchasing system, and it cannot be read in transit.
Believe it or not, ordering a product on-line is safer than ordering one in the real world. When you type in your credit card number to order on our storefront, we never even see your full payment information. The entire ordering process is completely automatic from start to finish, and only a series of computers handle your credit card information.
Hackers are not a threat either. Your credit card number and other personal data will be encrypted at the highest level of security. All your information will be scrambled and 100% guarded from prying eyes.
My order attempt was declined, but why do I see multiple charges on my online statement?
When order attempts are made and then declined, this means no transactions were processed for the credit card, and no funds were processed for these transactions.
Certain banks and credit card companies place holds on user's cards for order attempts, even if no actual transaction takes place. It appears your bank could be applying this method.
Transaction holds on credit cards usually pass within 24 - 48 hrs, but that depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when or how credit card holds are implemented, as that is solely up to the issuing banks.
If there is a hold enforced by your bank, it should clear here shortly. Any further questions regarding the hold process should be directed to your issuing bank.
My order contains a pre-order item, why hasn't it shipped yet?
Pre-orders usually ship a few days before the official release date of an item, but no earlier. If the official release has come, and you still have not received a shipment confirmation email, it may be due to the fact that we have not received the actual inventory for the item yet. We know that's a bummer, but know that the moment we receive the inventory, we work fervently to get orders processed and shipped right away.
My order contains other items along with a pre-order item, why haven't my other products shipped?
If your order contains both pre-order and non-preorder items, the entire order will ship in full when the pre-order item becomes available. We are unable to split shipments or ship other items separately. If you would like additional items shipped before the release date of a pre-order product, please place two separate orders for these items.
If the item(s) you have your eye on happen to be out of stock, there's a good chance it will be re-stocked soon!
To be notified as soon as an item is added back to inventory, simply click on the 'notify me' option to the right of the item on the product page and a message will be sent letting you know when the item has been re-stocked and is available.
Shipments are processed Monday-Friday, except for US national and government holidays. While we strive to have all orders received during business hours processed the next day as much as possible, our standard cutoff for next-day shipping is 11:00am CST. Otherwise, shipments are processed within 2-3 business days.
Promo Depot, Inc. is the merchandiser and online fulfillment provider for wearables, gear and accessories to Tanner Braungardt.We provide high-quality screen printing, merch manufacturing, and collaborative design services in addition to being the official storefront and fulfillment partner.
We handle the official online storefront, the processing and shipping of orders, and any questions you may have regarding the online storefront.
Promo Depot's mailing address is: 2266 N Ridge Rd Wichita, KS 67205 USA
Why do I have a charge from Promo Depot on my credit card statement?
Since Promo Depot handles and runs the official online storefront for Tanner Braungardt, charges on billing statements will appear from "Promo Depot, Inc.", since we are the ones processing the transaction and order. Don't remember what you purchased or what the charge on your statement is for? No problem, just contact us through our support center here, and we'll gladly supply your order details.
Credit card charge attempts are normally declined due to a mismatch of billing information. If the billing information you entered does not match up exactly with the information on file with your card issuing bank, the transaction may be declined. Please double check the full name and full address on file with your card issuer, and make sure the same correct information is entered into the billing fields when placing an order.
If the billing information is correct, then please double check that the card number, expiration date and security code are all being entered correctly as well.
After making sure all information being submitted is correct, then we recommend contacting the issuing bank for your card, and inquiring with them what the issue may be.